Help & Support Center
Welcome to Naya Help Center. Here you will find answers to the most frequently asked questions. If you cannot find a solution, feel free to contact our support team.
💳 How can I recharge coins in the app?
You can recharge coins easily by going to the "Wallet" page in your account inside the app. Select your package and complete the payment securely through Google Play Store, App Store, or domestic payment methods approved in your country.
💎 How do I withdraw my earnings and convert diamonds?
When you receive virtual gifts from fans, they are converted into diamonds in your wallet. Once you reach the minimum withdrawal limit, you can go to the "Cash Out" screen, enter your payment details, and transfer the money via PayPal, Payoneer, or direct bank transfer.
🎥 How do I start a live stream or host a party room?
To start streaming, tap the camera button (+) in the bottom menu of the app, then select "Live", "Voice Room", or "Party Room". Make sure to grant the application camera and microphone permissions before starting.
🛡️ How can I report a user who violates the guidelines?
Our community safety is our top priority. You can report any violating stream, user, or message by tapping the "Report" option next to their name or stream, and selecting the reason. Our moderation team will review it immediately.